Term and Conditions

At Weber Shop, we’re committed to providing exceptional products and service for outdoor cooking enthusiasts. These terms are designed to protect both you as our valued customer and us as your trusted provider of grilling equipment and accessories.

1. User Responsibilities and Account Terms

As a user of our website, you agree to:

• Provide accurate, current, and complete information during the registration and checkout process
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account
• Ensure you are of legal age to form a binding contract in your jurisdiction
• Use the website only for lawful purposes and in accordance with these terms

You are responsible for all activities that occur under your account and must not misuse our website by knowingly introducing viruses or other malicious material.

2. Products and Services Description

Weber Shop specializes in premium outdoor cooking equipment and accessories including but not limited to:

• Gas grills and infrared cooking systems
• BBQ grills and islands
• Cooking grids, grill mats, and cutting boards
• Burners, ignitors, and lighters
• Accessories such as baskets, brushes, lights, and covers

We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors exactly matches the product colors.

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Order and Payment Terms

Order Process

When you place an order, you will receive an acknowledgment email. This is not an order confirmation. Your order constitutes an offer to us to purchase products. We reserve the right to accept or decline your order for any reason, including but not limited to product availability or errors in product or pricing information.

Pricing and Payment

All prices are in US Dollars. We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Your payment card will be charged when your order is processed. By providing payment information, you represent that you are authorized to use the payment method.

Shipping

We ship to most international locations except certain remote areas and parts of Asia. Please note:

• Orders are processed within 1-2 business days after payment confirmation
• Standard shipping: $12.95 via DHL or FedEx (10-15 days after shipment)
• Free shipping available on orders over $50 via EMS (15-25 days after shipment)
• Customers are responsible for any customs duties, taxes, or import fees

4. Returns and Refunds

We want you to be completely satisfied with your purchase. Our returns policy is designed with your satisfaction in mind:

• Returns and exchanges are accepted within 15 days of receipt
• Items must be unused, in like-new condition, and in original packaging with all accessories and documentation
• To initiate a return, email [email protected] within 15 days with your order number and reason for return
• Return shipping costs are the customer’s responsibility unless the return is due to our error
• Refunds are processed within 5 business days after we receive and inspect returned items
• Original shipping fees are non-refundable

5. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Weber Shop or our suppliers and is protected by international copyright and trademark laws.

You may not use, reproduce, distribute, or display any portion of the website without our express written permission. The “Weber” name and related logos are trademarks of Weber-Stephen Products LLC, used under license.

6. Limitation of Liability

Weber Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of or inability to access or use the website
• Any conduct or content of any third party on the website
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our website
• Any bugs, viruses, or similar that may be transmitted to or through our website

Our total liability to you for any claim arising out of or relating to these terms or our products shall not exceed the amount you paid for the products that are the subject of the claim.

7. Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict of law provisions.

Any dispute arising from these terms or your use of our website shall be resolved through good faith negotiations between the parties. If such negotiations fail, the dispute shall be submitted to binding arbitration in Louisville, Kentucky, in accordance with the rules of the American Arbitration Association.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website after any changes indicates your acceptance of the modified terms. 

9. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Response Time: Within 2 business days
Physical Address: Weber Shop, 9904 Daniel Dr, Louisville, US 40118

Thank you for choosing Weber Shop for your outdoor cooking needs. We appreciate your trust in our products and are committed to ensuring your complete satisfaction.