Shipping Policy

At Weber Shop, we’re passionate about helping you create unforgettable outdoor cooking experiences. We understand that getting your gear quickly and with confidence is part of that great experience. That’s why we’ve crafted straightforward shipping and returns policies to ensure your complete satisfaction.

Shipping Information

We work diligently to get your order to you as efficiently as possible:

Order Processing Time: All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Timeframes:

• Standard Shipping: $12.95 via DHL or FedEx • Delivery within 10-15 days after shipment
• Free Shipping: Available on orders over $50 via EMS • Delivery within 15-25 days after shipment

International Shipping: We ship globally except to certain remote areas and parts of Asia. Customs duties and import taxes may apply depending on your country’s regulations and are the customer’s responsibility.

Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

Returns & Exchanges Policy

We stand behind the quality of our outdoor cooking products and want you to be completely satisfied with your purchase. If you’re not happy with your order, our simple returns process makes it easy to find a solution.

Return Timeframe: We accept returns and exchanges within 15 days of your receipt of items.

Eligibility Requirements: To be eligible for a return, your item must be:

• Unused and in like-new condition
• In its original packaging
• Includes all accessories, parts, and documentation

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Please include your order number and reason for return.
2. Wait for Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
4. Ship Your Return: Send the package to our returns center at:

   Weber Shop Returns
   9904 Daniel Dr
   Louisville, US 40118

   Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item:

• We will process your refund within 5 business days
• Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
• Original shipping fees are non-refundable

Exchange Processing

For exchanges:

• We will ship your replacement item once we receive the returned product
• Standard shipping charges apply for the new item
• If the exchange is due to our error, we’ll cover all shipping costs

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label at no cost to you.

We appreciate your trust in Weber Shop for your outdoor cooking needs. Our goal is to ensure you’re completely satisfied with your purchase and back to grilling as quickly as possible!