At Weber Shop, we stand behind the quality of our outdoor cooking products. We’re committed to ensuring your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward returns and exchanges process makes it easy to find a solution.

Our Return Policy

We accept returns and exchanges within 15 days of your receipt of items. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

Please Note: For safety and hygiene reasons, we cannot accept returns on the following products:
  • Burners
  • Cooking Grids
  • Grill Mats
  • Cutting Boards
  • Brushes
These items are final sale unless they arrive damaged or defective.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all accessories and documentation.
  4. Ship Your Return: Send the package to our returns center at:
    Weber Shop Returns
    9904 Daniel Dr
    Louisville, US 40118
    Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your returned item:

  • We will process your refund within 5 business days
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take 5-10 business days for the refund to appear on your statement
  • Original shipping fees are non-refundable

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • Standard shipping charges apply for the new item
  • If the exchange is due to our error, we’ll cover all shipping costs

Damaged or Defective Items

If your item arrives damaged or defective, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and provide a prepaid shipping label at no cost to you.

Return Request Email Template

Copy and paste the template below to request a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Weber Shop Customer Service, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [If available] Reason for Return: [Please specify] I have read and understand the returns policy on your website. Please send me the return authorization and instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number]

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 2 business days

We appreciate your trust in Weber Shop for your outdoor cooking needs. Our goal is to ensure you’re completely satisfied with your purchase and back to grilling as quickly as possible!